FAQs

How long will it take to get my order?

It depends on the item that has been ordered.  We make every effort to recommend products that can meet your required in-hand date.  We take into consideration production time as well as shipping time for the project. Since we have become a much more “right-now” society we have many solutions for quick turn-around times.  Be sure to indicate if you have a firm in-hand date that we need to meet and we will calculate options that can meet the in-hand date.

 

What is the minimum I need to order?

It depends on the type of product that has been ordered.  Generally speaking, the less expensive the product the higher the minimum quantity.  It has to do with what it takes to prepare the machinery for printing.  The factories set the minimum required quantity for each product.  If you need a small quantity of an item just let us know and we will make suggestions for products that can be produced in smaller quantities.  We have options for as few as 1 item when required – just ask!

 

I want a unique product, what can you suggest?

We believe the most important factor is the usefulness of the product and conveying the appropriate message for your event.  We will ask a lot of questions to drill down on your purpose before we start making suggestions.  So uniqueness varies by our client’s needs.  Here are some examples of more unique projects: We have printed 10,000 condoms for the Gay Pride Parade with a message about using proper protection.  We have created custom action figures for a company that was rolling out a new product line – each figure reflected one of the outstanding aspects of the product line.  We created individual custom branded leather chairs for an executive team that was proud of their brand.  We made custom cookie jars in a unique shape for a company that wanted to give a special cookie, recipe and cookie jar to their employees.

 

Do you import any products?

We do directly import products from Asia to help our clients contain costs and get more volume for their money.  Ask us about our import program.  Some products we can turn-around quickly from Asia and others require more lead time due to the ocean freight timeframe.  We help our clients plan in advance to make the best use of their marketing dollars.

 

Do you produce Tradeshow Booth items?

We produce display pieces for your tradeshow exhibits including pull up banners, pop-up event tents, brochure racks, printed tablecloths, tabletop displays and floor displays.  In addition we work closely with our clients to help them make a strategic plan for their tradeshow give-aways for the year and to use tools to help them bring a great deal more traffic to their booth.  We also make recommendations about how to capture more information from their attendees to produce a greater ROI on their tradeshow spend.

 

If I want to order just one gift at a time as needed can you do that for me?

Yes.  We have a special program that will allow you to order one gift at a time.  The program includes gift wrap, gift card with special message, mailing and handling,  the gift item and many times personalization  of them item with a laser engraved image.  Just click on our one gift at a time tab to see our selections – if you don’t see what you need please let us know and we can add different products as needed for your occasion.

 

Do you decorate all of the products yourself?

We are experienced in printing and embroidering clothing with our own equipment.  When it comes to other products we find we get the best results by working with manufacturers that specialize in decorating on specific type products for example we work with leather companies that specialize in debossing on leather. We work with ceramics manufacturers when we want to decorate on mugs and other ceramic materials.  We work with glass manufacturers when we want to decorate on wine glasses, vases, awards, etc.

 

How long have you been in business?

We started our business 25 years ago as an apparel screen printing shop and expanded into embroidery a few years later.  In 1998 we expanded to include any and all imprinted products.  We love our industry and are students of the most recent trends as well as being very experienced in every aspect of decorating various products.

 

Do you design logos?

We do not design logos from scratch.  We take your current logo and work with it to achieve the best results possible when placing your logo on different promotional items.   It is called production artwork.  We can refer you to some wonderful designers if you need a logo/brand created for your company.

 

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